Activism Justice Technology

Comcast Tells Customer the Only Reason He’ll Get Bogus Charges Refunded is Because He Recorded Call.

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Hear this guy’s infuriating recording. Doesn’t it make your blood boil when giant corporations say “we value you as a customer” while they try to screw you?

Hear how this guy fights back with intelligence and tenacity…

* Customer’s Comcast Internet service starts failing
* Rep says there will be no charge for a service call.
* Customer wisely this call.
* Tech comes, works on outside line. Problem fixed.
* Bill comes with a net charge of 2 for service call, including numerous services that weren’t performed.
* Comcast customer service insists charges are “valid” and that the 2 can not be credited to his account.
* After playing back his recording of earlier call, Comcast decides it can refund the money after all.
* Comcast rep THEN confirms that the ONLY reason he’s getting the credit is because he recorded the earlier call.

Moral to the story: Always record the call. Even in 2-party recording law states, companies like Comcast always have a message to the effect of”This call may be recorded for customer service reasons” and that isn’t just a notice that they are recording, it is expressly giving you permission to do so as well, so you don’t need to say a thing.

[Source](http://www.reddit.com/r/technology/comments/2d77d0/comcast_tells_customer_the_only_reason_hes/)

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“Comcast Tells Customer the Only Reason He’ll Get Bogus Charges Refunded is Because He Recorded Call.”