Time Magazine is investigating a healthcare telemarketing firm who has been using an amazingly realistic robot caller which seems to operate on advanced and a bit creepy artificial intelligence.
The Florida firm Premier Health Plans Inc. is responsible for “employee” Samantha West heard in the exchanges below. After cleverly filibustering, she repeatedly insists she’s a real person and not a robot.
With this level of advancement in customer service technology, how many more jobs can we expect to become automated out of existence?
Listen to part 1 and part 2 here and learn more about the AI here http://newsfeed.time.com/2013/12/10/meet-the-robot-telemarketer-who-denies-shes-a-robot/